GET AN ADVANTAGE - Get The Edge. Divorce and family law
Conrad Turnbull Law Pty Ltd (referred to in this document as we, us or our) is bound by the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth) and the Office of the Australian Information Commissioner’s (OAIC) APP Guidelines.
The APPs govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
We are committed to protecting your privacy with your rights and needs in mind.
You are not obliged to disclose personal or sensitive information about yourself or your contact details when you visit our website.
By voluntarily providing us with any personal information, you consent to us using this information to assist you with your enquiry and to offer any of our services that may be relevant to you.
Personal information we collect and method of collection
The personal information that we collect and hold about you, depends on your communications with us. Personal Information is defined in the Act to mean any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Generally, we will collect, use and hold personal information for the purposes of:
Before you become a client
We collect personal information about you during the pre-client stage to determine if we are able to assist you with your legal matter. We hold onto this information to ensure any future communication with you is relevant.
We may monitor and record telephone calls for training and security purposes.
When you become a client at Conrad Turnbull Law Pty Ltd, we collect all information necessary to process your legal matter. We are required by law to keep this information for seven years once your case is closed. We use your personal information in marketing, providing legal services, discussion your circumstances with solicitors and barristers, government regulators, credit reporting bodies, your representatives such as Financial Advisors, Finance Brokers, Accountants etc,
We collect website activity statistics such as number of visitors, pages visited, time and date of visit and where you accessed our website from, so that we can make informed decisions relating to improving our website and the service we deliver. This information is anonymous and doesn’t identify a person.
When you visit our website a cookie is placed on your computer which is later used to display advertising on other websites you may visit. The cookie does not contain personal information that can identify you, but may contain information about the page you visited on our website. If you do not wish for this to occur, you can remove cookies from your computer, by following the standard procedures for your internet browser to do so.
Third party disclosure
We may disclose information to third parties when outsourcing services, such as data storage, debt collection, bulk distribution and mailing, direct marketing, technology support services and obtaining expert help from consultants to improve our services.
We might have contractual agreements with our service providers to protect your information up to the same standards as if we stored the information ourselves and to prevent them using the information we provide for any purposes than our own.
Disclosure of personal information to overseas entities
There may be situations where we store personal information with vendors who have been contracted to provide customer support and technological solutions, where we consult overseas-based experts regarding your claim or your matter is funded by an overseas-based litigation funder. If these situations apply to you, we will be required to disclose your personal information to recipients outside Australia.
Required by law
There are times when we will be required by law to disclose any personal information we have about you, such as in the instance of an investigation into bankruptcy, counter-terrorism, fraud, taxation etc. We will not disclose your personal information to overseas recipients, except for purposes necessary to providing our legal services. In these limited circumstances, we will endeavour to ensure the overseas recipients comply with Australian Privacy Principles in dealing with your personal information.
We take all reasonable steps to ensure that information we collect, use or disclose is accurate, complete, up-to-date and securely stored.
We strive to protect your personal information from misuse, loss and unauthorised access; however we cannot guarantee security.
You can access your personal information held by Conrad Turnbull Law by making a written request to the address:
You can request access or correction to your personal information held by Conrad Turnbull Law by email to our Privacy Officer on email@example.com or by post to the Privacy Officer, Conrad Turnbull Law, PO Box 1147,Toronto NSW 2283.
For existing clients, you should contact your lawyer directly.
In some circumstances, we are permitted to deny your request for access, or limit the access we provide.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
Liability limited by a scheme approved under Professional Standards Legislation
This website is for informational purposes only. Using this site or communicating with Conrad Turnbull Law through this site does not form a Solicitor/client relationship. This site is legal advertising.
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